- CAN I CHANGE OR CANCEL MY ORDER?
- WHAT ARE YOUR PROCESSING AND DELIVERY TIMES?
- HOW MUCH WILL SHIPPING COST?
- DO I NEED TO PAY CUSTOMS / IMPORT DUTIES AND TAXES?
- DO YOU OFFER RETURNS?
- DO YOU OFFER EXCHANGES?
Can I change or cancel my order?
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and / or adding items to your order, combining orders or cancelling your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
What are your processing and delivery times?
All Bel Vestito orders are hand picked and packed with love from Christchurch. We aim to dispatch all orders within 1-3 working days. During sale events and a new collection launch, there may be a slightly longer duration.
Once your order has been placed you will receive an order confirmation email. Once your order has been dispatched you will immediately receive another confirmation email with your tracking number. If you do not receive these support email confirmations, please contact us here.
Within New Zealand: Delivery is between 1-3 business days and is fully traceable once shipped.
International: Delivery is between 3-7 business days and is fully traceable once shipped.
How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping.
Free shipping on all NZ orders over $300 NZD. A flat rate of $10 NZD for orders less than $300.
Free shipping on all AUS orders over $300 NZD. A flat rate of $20 NZD for orders less than $300.
A flat rate of $30 NZD via DHL express for all international orders.
Do I need to pay Customs / Import Duties and Taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties / Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Bel Vestito Ltd will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Bel Vestito, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
Do you offer returns?
Bel Vestito offers a full refund of goods returned in saleable condition within 7 Days. You can read our Returns Policy here.
Do you offer exchanges?
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.