IF AN ITEM IS UNSUITABLE, YOU ARE ENTITLED TO A FULL REFUND ON YOUR PURCHASE.
At Bel Vestito, we continually strive to offer the best service possible to our online customers. However, in the unlikely event that you’re not entirely satisfied with your purchase from us, you can return your item(s) for a refund of the purchase price within 7 days of receiving your order. Your purchase(s) must be returned in the original packaging, in a saleable condition with all labels and tags attached.
Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that it must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you.
- Bel Vestito accepts returns on sale items, provided it meets the above conditions.
- Shipping costs are non-refundable. In the instance your order does not qualify for FREE SHIPPING, we will refund the product purchase price only.
- Please contact us via our Returns page or at firstname.lastname@example.org to initiate a return.
- In the event a return does not meet the set standards, Bel Vestito reserves the right to reject the return.
- The return shipping method and associated costs are the responsibility of the customer. It is recommended you send your return via a traceable method and retain proof of postage until receiving confirmation that your return has been processed. Bel Vestito does not take responsibility for returns that are not received.
- Return delivery costs for a faulty, or incorrectly supplied item will be covered by Bel Vestito Ltd.
- Please allow 7 business days for your return to be received and processed.
- Your refund will be credited to the same payment method used to make the original purchase.
- You will receive an email to confirm once your refund has been processed.
- All refunds will be made in NZD. Please be aware any affects on foreign currency are the responsibility of the customer and will not be covered by Bel Vestito Ltd.
Bel Vestito does not currently offer direct exchanges. All returned items will be automatically refunded as per our Returns conditions. If you would like to change an item for a different size or colour, you will need to place a new order. Our products are made in limited numbers, if you wish to secure another size or colour, it is recommended you place your new purchase prior to receiving your refund to ensure you don’t miss out.
In the unlikely instance you receive an item with a genuine manufacturing fault, you are entitled to a full refund, or a replacement item, provided stock is available. Bel Vestito requires the piece to be returned in order to issue a replacement or refund. These terms do not cover general wear and tear. If you believe you have received a faulty item, please get in touch at email@example.com
Need help? Please contact us; firstname.lastname@example.org for further support.